Omg, this was common on dell laptops that had the toggle switch on the side, nearly everyone hit it off when putting/removing it from their bags. And would freak the fuck out when they got to the office an hour before everyone else, including IT.
I hate people. You don’t have to be a computer person, but use some basic troubleshooting and common sense.
I have a picture saved of a laptop camera with the lens cover open so I can reply to anyone’s ticket saying their camera is “black”.
mine had a dedicated switch for that. on the front. so if you use your lap, you often toggle the switch.
All the help forums I searched to find an answer… and the one that got me was (paraphrasing),
“Hey, I know this sounds dumb. But do you have a wifi switch maybe? Is it an HP?”
And it all clicked… along with the issue, as soon as I toggled the switch. A lesson was learned that day lol
Omg, this was common on dell laptops that had the toggle switch on the side, nearly everyone hit it off when putting/removing it from their bags. And would freak the fuck out when they got to the office an hour before everyone else, including IT.
I hate people. You don’t have to be a computer person, but use some basic troubleshooting and common sense.
I have a picture saved of a laptop camera with the lens cover open so I can reply to anyone’s ticket saying their camera is “black”.