The suspension triggered strong responses across social media and beyond. Hashtags like #CancelDisneyPlus and #CancelHulu trended as users shared screenshots of their canceled subscriptions.

With cancellations surging, many subscribers reported technical issues. On Reddit’s r/Fauxmoi, one post read, “The page to cancel your Hulu/Disney+ subscription keeps crashing.”

  • handsoffmydata@lemmy.zip
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    19 hours ago

    Verizon rubbing its hands together hoping its customers with grandfathered free Disney+ plans get caught up in the culture war and cancel their free plan.

  • Sciaphobia@sh.itjust.works
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    2 days ago

    I would wager the instability is intentional. Prevent cancelations for some time, and a non zero amount of people will not attempt the cancelation again later.

    • halcyoncmdr@lemmy.world
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      2 days ago

      Hanlon’s Razor would seem to apply here. Never attribute to malice that which is adequately explained by stupidity.

      Most likely the system that handles cancellations simply isn’t designed for a large number of simultaneous transactions. That’s simply not a system you would design or prioritize around guaranteed uptime.

      • BremboTheFourth@piefed.ca
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        2 days ago

        Hanlon’s razor is almost completely arbitrary and should only be applied in a vacuum. It’s about giving people the benefit of the doubt, not many-billions-of-dollars corporations

    • TeddE@lemmy.world
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      2 days ago

      I’ll split the difference with you. Let’s say hosted on systems deliberately not designed to handle such a load.

  • BurgerBaron@piefed.social
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    2 days ago

    I hope it’s actually a significant percentage, headlines and social media comment sections can give a different impression than reality sometimes.

  • robolemmy@lemmy.world
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    2 days ago

    Gosh, how convenient for them that it “crashed.” It would be a shame if they totally can’t figure out how to fix it until the hoi polloi get distracted by the next news cycle