Not understanding the difference between empathy and sympathy also means they can’t understand how empathy is a strength that can be used to your advantage.

Is empathy a strategic imperative? A review essay

Despite its softer connotations, empathy is hard, requiring strategists to confront misperceptions and false assumptions, and overcome individual egos and national hubris. This article reviews the literature, examining some of the gaps and costs incurred. Whilst strategic empathy may have transactional and instrumental connotations, it suggests that the concept holds greater potential to transform strategy. Used wisely, it offers an ethos and means to put people first, foster greater security, and offer innovative approaches to contemporary challenges.