• ominous ocelot@leminal.spaceEnglish
    1·
    4 minutes ago

    There is no rule, that you have to follow their workflow. Or is it?

    Don’t play their game. Send them a registered letter. Write them what you want, why they have to do it and set a grace period. If they don’t, escalate.

  • Rhaedas@fedia.io
    15·
    2 hours ago

    Needs a continuation of the help desk, where you end up educating the person on the topic. And at some point get transferred higher up to someone who might actually be able to help, and it disconnects while on hold.

  • SubArcticTundra@lemmy.mlEnglish
    2·
    2 hours ago

    I’m pretty sure the phoneline does that because of boomers who still default to doing everything by phone