Needs a continuation of the help desk, where you end up educating the person on the topic. And at some point get transferred higher up to someone who might actually be able to help, and it disconnects while on hold.

I’m pretty sure the phoneline does that because of boomers who still default to doing everything by phone

*splash*

*crickets*

*gentle ocean surf*

*clink of mojito glasses*

*drowning laptop noises*