Microsoft’s AI CEO, Mustafa Suleyman, has shared his opinion after recent pushback from users online that are becoming frustrated with Copilot and AI on Windows. In a post on X, Suleyman says he’s mind blown by the fact that people are unimpressed with the ability to talk fluently with an AI computer.
His post comes after Windows president Pavan Davuluri was recently met with major backlash from users online for posting about Windows evolving into an agentic OS. His post was so negatively received that he was forced to turn off replies, though Davuluri did later respond to reassure customers that the company was aware of the feedback.
Pro tip: when your customers don’t like your product, it’s not their fault. It’s yours, and the appropriate response is not complaining or incredulity that people don’t like it. The appropriate response is to change the product or scrap it completely.
Except they see stockholders and investors as their real customers, and us as the plebeians they can dump their stuff on and be grateful for the experience. That’s what you get when speculative future value is the only thing that counts.
Why won’t the cattle enter the chute?!
“The customer is always right” might get misused a lot, but it is correct in this instance.
If a lot of your customers don’t like something, it’s not something wrong with the customers.
One of the older variations of the expression is, “The customer is always right in matters of taste.” Here we’re talking about reactions to reality, so it doesn’t quite apply directly, but still, these people are probably honest about what they feel.
There was a clip recently from a former silicon valley worker, saying that AI was everywhere, the talking point of every part, and basically the god they all worship. They can’t understand other people not wanting this.
Except they see stockholders and investors as their real customers, and us as the plebeians they can dump their stuff on and be grateful for the experience. That’s what you get when speculative future value is the only thing that counts.