News@lemmy.worldEnglish · 20 hours ago

That Dropped Call With Customer Service? It Was on Purpose.

www.theatlantic.com

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That Dropped Call With Customer Service? It Was on Purpose.

www.theatlantic.com

silence7@slrpnk.net to

News@lemmy.worldEnglish · 20 hours ago

Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.”

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10 hours ago
And the state doesn’t want you to not be a slave for more than a second.

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