That’s normal. Being on one call for hours is not normal and should be reviewed during the call.
If the manager had been good they would have been right next to the agent helping them resolve the issue, not wait until the next shift comes in to do it for them.
That’s normal. Being on one call for hours is not normal and should be reviewed during the call.
If the manager had been good they would have been right next to the agent helping them resolve the issue, not wait until the next shift comes in to do it for them.
Come to think of it, i wonder is she even got any breaks or lunch that day…
Definitely ate at her desk. But actual breaks? That’s a good question.
Wouldn’t be surprised if she put him on “hold” to “check” on something and just used it as a quick bathroom break.
He was on the phone for the whole time, most of it on the balcony and I would go out to smoke and over hear him but I didn’t watch the whole time.